Privacy Policy RM99

Introduction

Welcome to the rm99 Privacy Policy page. Here, we explain in detail how we collect, use, store, and protect your personal information as a member of our platform. We understand that privacy is more than words on paper — it is the trust you place in us, and we take that trust seriously.

By registering and using RM99 services, you agree to this policy. We encourage you to read this document in full so that you fully understand your rights.

Information We Collect

Rm99 only collects information that is strictly necessary to deliver a quality and secure service to you. There are two main categories:

• Information you provide directly — full name, phone number, email address, date of birth, and bank account details during the registration or KYC verification process.
• Information collected automatically — IP address, device type, operating system, web browser, and session and cookie data required to ensure smooth platform performance.

We do not collect information beyond what is necessary for platform operations. Any data we store is directly related to service delivery, identity verification, payment processing, and the security of your account.

How We Use Your Information

The information we collect is used for clearly defined and limited purposes, including:

• Creating and managing your member account securely.
• Processing deposits and withdrawals promptly through a range of supported payment methods.
• Verifying your identity through the KYC process to meet compliance requirements.
• Contacting you regarding account updates, special promotions, or relevant security notifications.
• Analysing aggregated platform usage patterns to enhance your gaming experience.
• Detecting and preventing fraudulent activity or unauthorised access to your account.

Disclosure to Third Parties

In certain situations, RM99 may need to share some of your information with trusted third parties. This includes:

• Integrated payment processors — to facilitate secure deposit and withdrawal transactions.
• Identity verification service providers — which helps us verify the authenticity of your KYC documents.
• Regulatory Authority — when required by applicable laws or regulations.

All our third-party partners are bound by strict data protection agreements and are not permitted to use your information for any purpose beyond what has been specified.

Cookie Usage

The rm99 platform uses cookies to enhance your browsing experience. Cookies help us recognize your device, remember your language preferences and login session, and allow us to analyze overall website performance.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect platform functionality.

Data Retention Period

Your personal information is retained in RM99's systems for as long as your account is active or as long as required to fulfil applicable legal obligations. Once your account is closed, your information will be kept for the minimum period stipulated by regulation before being securely deleted from our systems.

Your Rights

As an rm99 member, you have full rights over your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction where information is inaccurate or outdated.
• The right to request data deletion in certain circumstances permitted by law.
• The right to withdraw consent to data processing at any time.
• The right to lodge a complaint with the relevant data protection authority.

To exercise any of the above rights, please contact the rm99 support team through our official channels. We will process every request within a reasonable timeframe.

Information Security

Rm99 continuously invests in cybersecurity infrastructure to keep your data protected at all times. Our measures include data encryption in transit and at rest, role-based access controls, 24-hour system monitoring, and regular independent security audits.

While no system can guarantee 100% absolute security, we are constantly working to stay one step ahead of evolving cyber threats.

Cross-Border Data Transfers

In certain circumstances, your information may be processed or stored on servers located outside Malaysia. In such cases, RM99 ensures equivalent or higher protection is maintained, in line with the privacy standards we uphold.

Changes to This Policy

Rm99 reserves the right to update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, or industry practices. Any significant changes will be communicated to you via email or in-platform notification. The effective date of the latest policy will always be displayed at the bottom of this page.

Your continued use of RM99 services following any changes constitutes your acceptance of the updated policy.